Privacy Policy
Our privacy policy explains how we collect, use, and protect your information
1. Introduction
We are committed to protecting the privacy of our website visitors. This privacy policy explains how we collect, use, and protect your personal information when you use SmartCaptions services.
2. Personal Information Collection
We collect several types of information:
- Computer information: IP address, geographic location, browser type
- Information about visits and site usage: referral source, visit length, page views
- Information provided during registration: name, email address, profile picture
- Purchase-related information: name, payment details, transaction history
3. Use of Personal Information
We use your information for the following purposes:
- Managing and operating the site and services
- Customizing the site and user experience
- Sending non-marketing messages or notifications requested by the user
- Handling inquiries or complaints
- Maintaining site security and preventing fraud
4. Sharing Personal Information
We will not disclose your personal information to third parties without your express consent, except in the following cases:
- As required by law
- In connection with legal proceedings
- To a potential buyer of the business
5. Information Security
We take advanced technical and organizational measures to protect your personal information, including encryption, regular backups, and strict access control to prevent loss, misuse, or alteration of information.
6. User Rights
In accordance with privacy protection laws, you have the following rights:
- Right to review your personal information
- Right to correct or update information
- Right to delete your personal information
- Right to object to processing of information for certain purposes
7. Policy Changes
The privacy policy may be updated from time to time. We recommend users check this page periodically to stay updated on changes. Changes will take effect immediately upon posting on the site.
8. Use of Cookies
Our website uses cookies and similar tracking technologies to improve the user experience and analyze traffic. We use the following third-party services: (1) Firebase/Google Analytics — for website traffic analysis, page views, and user behavior tracking; (2) PostHog — for product analytics and session recording to understand how users interact with our website; (3) Meta Pixel (Facebook) — for marketing attribution and conversion tracking. Non-essential analytics and marketing cookies are only activated after you give explicit consent via our cookie banner. You can manage your cookie preferences at any time through the "Cookie Settings" link in the footer.